Our commitment to improving the whistleblower experience encourages more detailed reports, which helps our clients with their investigations.
It all starts with one, brave voice
It can be easy to forget that behind every statistic is a brave individual who has shown courage to speak up.
Our service is designed around the end user to offer accessibility, confidence and security.
We provide what we believe to be the widest range of reporting options on the market, meaning those who speak up can choose a channel that’s most comfortable for them.
Around-the-clock reporting options
All of our services are available 24 hours a day, 365 days a year. Our reporting options include:
Live telephone reporting (freephone / toll free)
Secure web portal
Intelligent call routing
Recorded voice message
This means that, regardless of their location, circumstances or personal preferences, your employees are able to speak up.
And because we understand it’s not just your employees that may witness wrongdoing within your organisation, we also offer the option to extend the service to suppliers and third parties.
Conversation, not interrogation
Our hotline operators are trained to encourage conversation.
They aim to establish trust with callers to give them the confidence to speak freely.
Their sensitive approach is designed to put your employees at ease and provide the details you need to conduct a thorough investigation.
This allows us to build rapport and trust, resulting in a more comprehensive report and a greater chance of effective resolution.
Secure, confidential, in-house
Unlike other providers, we do not outsource any of our services.
All of our hotline operators are based in-house, subject to our strict security procedures and trained internally.
That means you and your service users can rely on a secure, confidential service.
When reading the reports, we can see that the employee has been given the confidence to do so by the person they spoke to at Expolink. Reports are handled professionally and competently, giving us everything we need to conduct a proper investigation.
Deputy Company Secretary,DS Smith
Empower your employees to become your #1 source for risk intelligence