Flexible Reporting Channels
The ‘SpeakUp’ whistleblower hotline service maintains an independent look and feel which encourage employees to safely and confidentially report their concerns around the clock using the telephone or online at a time when it is most convenient for them.
A link to the hotline is also provided on the internal YBS intranet.
Call Handling Expertise
Expolink’s experienced call handlers provide a reassuring presence to encourage employees that contact the whistle-blower hotline to talk through their areas of concern to obtain as much information as possible.
They also explain the benefits of waving anonymity to allow an ongoing and productive two-way dialogue with YBS.
Callers are also asked where they saw the number for the SpeakUp service to help determine the effectiveness of the promotional material.
Case Management Efficiency
Expolink’s Case Management portal provides ‘Authorised Recipients’ with real-time feedback, showing reports that have been made. These can be securely shared with other authorised personnel, enabling action to be taken without delay.
Users can drill down into the data for detailed trend analysis reporting and all information is presented using highly visual graphics which can be exported for use in presentations and management reports to enhance the decision-making process.
Experienced Account Managers
Ready access is provided to Expolink’s specialist account management team, all of whom have extensive financial sector experience and are fully familiar with YBS’s specific needs.
Regular monthly and annual meetings are held with the compliance team to review hotline activity levels and the types of reports that are being made so the service can be fine-tuned to meet changing needs.
The account managers are always available to provide help and assistance including the latest best practice techniques used by other similar organisations
Maintaining Data Security
Data security is maintained at all times as Expolink does not retain any data or recordings of reports that have been made.
When investigations are concluded, Expolink is provided with information to feed back to the reporter so they can see what action has been taken.
The Expolink hotline enables YBS to meet best practice guidelines in relation to whistleblowing arrangements whilst ensuring compliance with all regulatory obligations.
Expolink is committed to an ongoing programme of service enhancements to further improve the speed and efficiency of the whistleblower reporting process.