Building employee trust
BAE employees have always been encouraged to go to their manager when they have an issue. However, this is not always possible.
BAE therefore recognised the need, and value, of having an independent hotline for reporting misconduct.
BAE also felt that an employee was more likely to trust a service described as ‘confidential’ if it were managed externally.
Manage global risk
For a company with the reach of BAE Systems, global and robust risk management through planning is critical.
It needed a transparent, secure and reliable system with comprehensive reporting functionality.
The solution needed to be able to support audit reports, the Ethics Review Committee and Board reporting, as well as auditable data BAE could publish in its Corporate Responsibility/Annual reports.
It also wanted a solution that was accessible to employees, joint ventures, third party suppliers, customers and other external stakeholders.
BAE was looking for a service where users could speak to a person rather than to an automated service. It also needed high-quality 24/7 translation services, in a multitude of languages.