Expolink Customer Support
The power of Expolink's support
Expolink's comprehensive after-sales and support services give you the flexibility and customisation you need to ensure you achieve the best operational and financial returns.
Expolink's software solutions are simple to use and very powerful, but we firmly believe that to get the most from them we should not sell an off-the-shelf product, walk away and leave you to get on with it.
All of our products therefore come complete with project consultation where we send an experienced person to your site to assist you in deciding the best set-up to achieve your objectives.
Once this has been completed, and the amount of time required varies depending on the complexities of the project and your own employees' technical skills, we will then work with you to pull together your data before we import this into the software.
Then we come to site, install your system and train your people on how to use the product. Full user manuals are provided. At the end of the training you are ready to go, with a system that incorporates your own data. You don't want to waste your time trying to get a blank system operational.
We will work with your IT people to ensure everything operates as it should with your existing IT infrastructure, and that any integration required into 3rd party programmes functions effectively.
You also have access to our development team so that we are able to customise any of our systems to suit your exact needs.
Finally, you have full access to our technical support line, and for as long as you have our support contract in place, this includes providing your with all upgrades/enhancements at no cost.
You can be sure that when you buy a solution from Expolink we will be there to help you.
Key benefits:
- Dedicated on-going account management
- Committed online technical help facility 9-5, 5 days a week
- Project management through to completion
- Remote, real-time control facility enabling rapid problem diagnosis and resolution
- Online software portal providing software licence upgrades, FAQs and troubleshooting
- Accessories to purchase by telephone or e-commerce
- Customised training, designed to meet your needs
- Flexible finance option
Existing clients please click here
To find out more
To learn more about Expolink's Software solutions, contact Expolink today by phone (24 hours): 01249 661661, email: software@expolink.co.uk or complete the following form:
