TaskTrack™ - automated web based FM helpdesk and job scheduling
This secure web based FM helpdesk allows you to log, manage and track any number of simultaneous jobs and workloads, including the management of third party contractors to agreed SLAs.
In these days of limited resources, how much better would it be to automate the allocation of jobs so you knew when the work was being done, by whom and to what standard? Ideal for managing work against Service Level Agreements, TaskTrack™ provides the solution to control job scheduling on time, to budget and to management’s satisfaction. Suitable for managing any number of tasks, whether routine or reactive, TaskTrack™ provides the ideal facilities management tool to manage internal and external service teams and allocate jobs according to skill level.
TaskTrack™ allows you to keep on top of your tasks by automating the allocation of your soft services. This web based FM helpdesk provides an effective facilities management tool allowing you to prevent any costly, reactive maintenance processes. It ensures tasks are logged, managed and completed by the right person, in the appropriate timescale and to the right standard – helping you to formulate highly effective, proactive service procedures.
Is TaskTrack™ right for you?
TaskTrack™ can be easily customised to suit the needs of any in-house facilities management team or contractor across the public and private sectors and is already put to great use within healthcare and local authorities, automating the:
- Monitoring of multiple jobs through to completion
- Management of third party contractors to SLA
- Scheduling of staff for effective workforce management
Benefits:
Automated control of department jobs
- Enables tight control of a large volume of jobs, in multiple locations
- Automates job allocation and repetitive tasks according to skill level or supplier through to completion
- Reduces costs, errors and delays by removing paper-based systems
- Controls both reactive ad-hoc jobs and routine tasks ensuring nothing gets missed or forgotten
Ease of use
- Live data collection across multiple sites
- Limited IT skills required
- Easy to assign/despatch jobs for rapid resolution to SLA
- Add, edit and search by numerous data fields to check the status of any logged task
- Full training provided
Powerful management control
- Improves resource usage by monitoring and analysing supplier and staff performance
- Ensures delivery to SLA or in-house resource teams/contractors
- Fully integrated with Crystal Reports™ for extensive data manipulation
- In-depth analysis and report production is quick and simple
- Report production and delivery can be automated
Powerful features
- Web enabled and secure allowing unlimited users
- Accessibility from sites not geographically linked to your business
- Fast remote communications
- Optional porter touch screen
- Optional integration to PDAs for receipt of jobs giving complete workforce management control
Screenshots
To find out more
To learn more about Expolink's Software solutions, contact Expolink today by phone (24 hours): 01249 661661, email: software@expolink.co.uk or complete the following form:
