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Expolink's history

From acorns oak trees grow

Expolink Europe Limited was formed in January 1995 by David and Jackie Crook. Today, Expolink focuses on three core services: telephone answering, call handling and contact centres; whistleblowing and corporate governance hotlines; and mobile workforce management, monitoring, tracking and data capture software solutions.

1996 – Expolink begins trading to provide its innovative external confidential whistleblowing hotline service to major corporations on a 24 hour, 7 day a week basis.

1997 - the ownership of StaffCheck™ - a software solution developed by David and Jackie Crook to manage remote staff attendance in their contract cleaning business (that business being sold in 1998) was put into Expolink to establish the software division.

1998 – the Contact Centre service is born, initially as an out of hours message service but quickly specialising in mail order inbound call handling response, brochure fulfilment and emergency call-out response.

2000 – Expolink wins its first major mail-order client – Scotts of Stow. Seven years on, Scotts of Stow remains a major client.

2001 – Expolink acquires the Illingworth Partnership – a specialist software provider of quality monitoring and hand-held data collection software to local authorities, NHS and major cleaning/FM companies.

2001 – 2007 – The software division goes from strength to strength, wining major contracts in the public and private sectors. Expolink invests heavily in the development of further mobile software solutions in response to clients’ demands for powerful and easy-to-use applications for field-based staff.

2005 - Expolink acquires the mail-order inbound call centre business of Aafax based in Exeter.

Today Expolink has a large, solid and ever-increasing network of clients from both the public and private sectors. With over 250 employees, Expolink continues to grow at a rate in excess of 40% each year.