Expolink automates dataflow to remote service teams

20 Aug 08

Service engineers nationwide are upto 40% more effective thanks to Expolink’s revolutionary mobile PDA data capture tools.

Expolink’s new service management module encompasses data capture for all service related requirements such as managing compliance, customer satisfaction, assets, stock and dissemination of job sheets for example.

Expolink’s service management module enables your field-based employees to communicate seamlessly with your back office system and exchange business critical information in real-time, from multiple sites and any number of employees. The software facilitates the collection of data in any type of form, table, questionnaire capturing free format text, numeric figures, signatures and photographic evidence whilst on the move.

Traditionally service teams are challenged with timely pen and paper based assessments, surveys, recordings of facts and figures as part of their daily role in the field. The limitations of such paper-based processes, often in unreliable weather conditions can be frustrating, inflexible not to mention time consuming.

The service management module from Expolink, allows you to migrate away from any existing paper-based process to an automated remote data collection process for any number of applications such as for compliance, maintenance checks, job scheduling, stock control, job completion to invoicing for example, even managing assets. The in-built report writer allows any type of data manipulation as required by your business such as failure areas, hazard identification and detailed aspects of customer service visits. The software negates the need for timely re-keying of data for future analysis and by capturing data at source, reduces data inaccuracies significantly.

Of significant benefit to the service management industry, is the ability to ease efficiency in the area of compliance where risk assessments, health and safety and other lengthy audits and assessments are prone to data collection. In service management they might encompass for example, defining what hazards exist around the site and recording them. Investment in IT in this area alone demonstrates a company’s dedication to the health and well being of its mobile work force, by easing the facilitation of such assessments and the ability to focus on the job in hand. Typically efficiency savings of up to 40% are commonplace with the application of the software.

Further benefits for deploying Expolink’s mobile service management module include a reduction in travelling time, improved data accuracy, improved customer communications through data accessibility to the right engineer at the right time, improved stock control, job allocation and completion through to invoice.

The software is so simple and easy to use and requires the press of a button to synchronise to head office, minimising downtime and immediate accessibility of task requests by colleagues. Standalone and easily configurable, Expolink’s mobile communication solution is easily adaptable and would add value to any service management application.

For more information on this Service management Module, please contact us on 01249 661680 or see us at the Service Management exhibition, 16-17^th September at the NEC on stand 110.

©Expolink Europe Limited, September 2008

For further information or to arrange a demonstration of our mobile PDA service management module (SM), please contact:

Amanda Cleverly, Marketing Consultant, Expolink Software

Amanda.cleverly@expolink.co.uk 01249 661680

Expolink Software designs and develops IT solutions for public and private sector organisations that need to accurately monitor and control staff and service performance, using real-time data capture, in order to improve the efficiency, cost-effectiveness and quality of their operational performance.

In addition to its Software division, Expolink Europe offers a highly professional contact centre service and a confidential whistleblowing hotline that can purge a company of fraud.