A significant contirbuting factor to success is the people you surround yourself with. With this in mind Expolink has brought together a group of like-minded people from different business backgrounds with a wealth of experience in their chosen fields. Find out more about how we got where we are today by reading about our history.
You are very welcome to contact us individually to find you how we can help you and your business, or call our central hub on 01249 661600 or fill out the contact form below.
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If you are interested in joining the team please see our careers page for current opportnities.
David graduated from the University of London with a BSc honours degree in Agriculture and spent the first few years of his career working for Ciba Geigy. The company provided him with a sound grounding in people management together with extensive experience of the operational mechanisms of large companies.
David left Ciba Geigy in 1984 to establish the first of three businesses. After considerable successes, the first two companies were sold, with the last one going to a major UK Plc. in January 1998. At that time it was amongst the top 1% of such operations in the UK, employing around 300 staff.
David’s areas of expertise include; outsourced contact centre solutions, corporate governance solutions, facilities management and mobile workforce solutions.
Email: david.crook@expolink.co.uk
LinkedIn: David’s Profile
Jackie is co-owner of Expolink Europe and became Managing Director in 2005. She has helped steer the Expolink Contact Centre growth from 10 seats to 152 seats over two UK sites.
Jackie is passionate about providing excellent customer care and enjoys seeing the development of colleagues through the growth of the business. Her background experience of working in the NHS followed by a senior management role in the service industry has proved invaluable in the expansion of Expolink.
Email: jackie.crook@expolink.co.uk
LinkedIn: Jackie’s Profile
Prior to joining Expolink Europe, Kate spent six years working for a large wholesale newsagent in Bath where she completed her accountancy training. She later moved on to a property and construction company, also based in Bath, for a further seven years.
In 2001 Kate joined Expolink Europe as Finance Director. She supervises a team of three; a Finance Manager and two Finance Assistants who are charged with controlling the company purse strings and, most importantly, the office coffee supplies and Christmas party.
Email: kate.hewitt@expolink.co.uk
LinkedIn: Kate’s Profile
Prior to joining Expolink Europe in 2006, Scott headed up a team delivering governance & communication solutions for the defence & intelligence sectors in various capacities, and has provided multi-million dollar solutions for some of the world’s largest companies.
Scott now heads up the Corporate Governance sales team and is an expert on global whistleblowing, specialising in EU & member state reporting restrictions, privacy law and maintaining the effective communication of a whistleblowing service.
Like most people Scott has a variety of hobbies & interests, but lists one of his primary skills at being particularly good at hide & seek!
Email: scott.bridgen@expolink.co.uk
LinkedIn: Scott’s Profile
In 1993, whilst working with the FSA, Karen qualified as a Financial Service Advisor. Her proficiency in account management led to a business development role within varied sectors including financial services, automotive and not-for-profit organisations. Karen’s main responsibility was delivering bespoke customer solutions.
Her last position before joining Expolink Europe was as Head of Client Services for a Bristol-based communications company. Her primary role was to expand the company’s outsourcing services to its existing clients as well as maintain client relationships.
Karen joined Expolink in April 2011 to put to good use her wealth of contact centre knowledge and account management skills.
Email: karen.kirby@expolink.co.uk
LinkedIn: Karen’s Profile
A Contact Centre Manager with over 20 years’ experience, Carol has a proven record of success in building, managing and delivering outstanding call centre services. Carol originally worked as a Scientific Officer in South Wales before commencing her contact centre career with a direct insurance company in Bristol. From there she moved to a life insurance company to set up the outbound function, gaining a certificate in financial planning along the way. Carol has spent the last 11 years as Contact Centre Manager for a leading Bristol-based outsource company, growing the call centre from ten to 100 seats and expanding her experience working within highly regulated industries such as financial, government and utilities.
Carol brings to Expolink Europe a wealth of knowledge of managing a range of inbound, outbound and back office functions. Along with a an interest in how technology can aid and enhance the customer offering, she is passionate about developing the call centre team and strives to achieve and maintain a learning and empowering work place.
Outside of work Carol’s has recently completed a round-the-world trip, taking in USA and Australia before returning via Hong Kong. She has also grown to like a range of sports including cricket, succumbing to the consensus of a very male household! To relax she likes nothing better than settling down with a good chick lit novel.
Email: carol.workman@expolink.co.uk
LinkedIn: Carol’s Profile
Kate Shoesmith is Expolink Europe’s Case Management Project Manager. Kate has extensive experience in delivering large scale external and internal services projects to market leading organisations in a variety of sectors including retail, logistics, and utility services. Kate has assisted previous clients with implementing helpdesk systems, Mobile solutions through the use of PDA’s, Project Management Processes using Prince2 and ITIL, automated warehousing systems and a variety of logistical streamlining systems in order to help them better manage extensive and disparate operations.
Kate’s expertise will ensure our valued clients receive comprehensive project development from beginning to end. She will help define scope, goals and deliverables that mirror stakeholder objectives, and a solution that is on time and within budget.
Kate’s excellent time management and project development skills are also tested outside her work remit for Expolink with the planning of her wedding next year – after her outstanding interpersonal communication skills won her the contract with her fiancé in the first place!
Email: kate.shoesmith@expolink.co.uk
LinkedIn: Kate’s Profile
In her four years at Expolink Europe Rachael has lent her considerable account management skills to assisting our clients with technical end user support, sales and pre-sales for our Incident Management software solution. Rachael’s sales expertise ensures Expolink’s clients are furnished with an Incident Management solution that meets their exact budgetary and operational needs.
Rachael has had significant input in the development of our software roadmap, whilst liaising with our sales and delivery team to ensure the software follows a development path reflected in our current and prospective client base. Her experience affords our clients with excellent recommendations of how they can utilise the software to enhance their operations. Prior to Expolink Rachael has worked as an Event Instructor for Rhodes Event Management and as an Automotive Researcher for Trend Tracker.
Rachael’s background in Veterinary Medicine and love of all things zoological has put her in good stead to bring some serenity to our sales force!
Email: rachael.southcott@expolink.co.uk
LinkedIn: Rachael’s Profile
Val comes to Expolink Europe with a wealth of experience across a variety of business sectors. Val worked for the Granada Group for 11 years as a Commercial Manager, then enjoyed a spell in an estate agency as a Negotiator. Following this she worked in Field Support for Candy Kelco then devoted a total of 15 years to the further education sector (including four years as an Operations Manager for Learndirect).For the past five years Val has been working as an Area Sales Manager for Coffee Roaster and can now make a mean cappuccino or caramel latte!
Val’s interests are classic cars and horses and enjoys an annual ski trip.
Email: val.lodge@expolink.co.uk
LinkedIn: Val’s Profile
In her four years at Expolink Europe Laura has helped develop the Contact Centre arm of the business by researching new markets and business trends and ascertaining areas of potential for the Sales Team. Laura is responsible for building business through acquiring new customers and accounts and has gained the necessary tenacity from a varied career in customer service for the likes of Laura Ashley, Sainsbury’s and David Christopher.
Laura’s interests include gemmology and perusing antiques fairs.
Email: laura.widger@expolink.co.uk
LinkedIn: Laura’s Profile
Nick is Expolink Europe’s resident legal expert. Nick was Called to the Bar in 2010 and is accredited as an ADR Group Workplace Mediator. Nick assists the Sales and Development team with researching new markets and building new business. Nick’s previous experience includes placements as a Contract Paralegal at DHL Healthcare and a pro bono initiative called Stars in their Bars whereby senior law students enter local prisons to hold sessions with inmates to educate them about the importance and relevance of disclosing their criminal convictions to potential employers. Nick also held sales positions at Millets and Boots and as a Market Researcher for Phoenix Fieldwork Research; experiences that perhaps ignited his enthusiasm for a persuasion-related vocation.
Nick is a keen football player for his local team and enjoys a few after-game ales!
Email: nick.mennell@expolink.co.uk
LinkedIn: Nick’s Profile
