Retail, Mail Order and Call Centres
Improve customer communication, marketing programmes, and your brand by sending highly personalised voice messages.
- Improve call centre efficiency - reduce the need for sending expensive letters to confirm order status, advise customers about delivery delays, confirm order cancellation / credit card refunds, or to request contact if there is an issue with the customer's credit card. By communicating this type of information proactively via voice messaging you will reduce inbound calls into your call centre, freeing up your agents from handling routine inbound calls, thereby reducing your costs further. Handling customer service calls is a cost which voice messaging will help drive down while at the same time improving the customers' experience of your company.
- Increase sales - announce the impending arrival of your next catalogue drop or direct mail piece to maximise its impact and response.
- Customer satisfaction surveys - use Expolink’s voice messaging system to quickly, cost-effectively and easily get the information you want. Not only that, but you will get a greater uptake in responses from your customers.
- Product recalls - imagine being able to get an urgent safety message out to your customers in an instant. Expolink’s voice messaging system will do just that at a fraction of the cost and far more quickly than other methods you might consider using.
- Special customers – use voice messaging to send your important customers a special offer, with a call to action for their order. Increased income for you, greater satisfaction for your customers.
- Delivery – your delivery van arrives and the customer is not there, how often does that happen? Using voice messaging to remind customers of the agreed delivery date and time will significantly reduce the number of failed deliveries. You can even give customers the option to change their delivery time to something more suitable.
To find out more
To learn more about Expolink's Contact Centre solutions, contact Expolink today by phone (24 hours): 01249 661604, email: contact-centre@expolink.co.uk or complete the following form:
