Debt Collection
With increased pressure on improving efficiencies and productivity, credit and collections departments are looking to the power of automated on-demand voice messaging solutions.
According to industry figures, over 60% of the cost of debt recovery relates to personnel costs.
- Improve call centre efficiency – sending out targeted, interactive voice messages will cut the need for many of the outbound calls currently emanating from your call centre, freeing up your agents from handling routine chasing calls. This will increase agent utilisation and lower your costs while collecting payments more quickly, reducing debtor days.
To find out more
To learn more about Expolink's Contact Centre solutions, contact Expolink today by phone (24 hours): 01249 661604, email: contact-centre@expolink.co.uk or complete the following form:
