Clubs & Associations
Improve customer communication, marketing programmes, membership renewal and your brand by sending highly personalised voice messages.
- Improve call centre efficiency - reduce the need for sending expensive letters to confirm order status, advise customers about delivery delays, confirm order cancellation / credit card refunds, or to request contact if there is an issue with the customer's credit card. By communicating this type of information proactively via voice messaging you will reduce inbound calls into your call centre, freeing up your agents from handling routine inbound calls, thereby reducing your costs further. Handling customer service calls is a cost which voice messaging will help drive down while at the same time improving the customers' experience of your company.
- Improve ticket sales – voice messaging is the easy, cost effective method to contact your supporters when match tickets go on sale. You can even arrange a call to action for the supporter to be connected to your call centre agent to book their ticket(s).
- Improve season ticket/membership renewals – with one simple voice broadcast and a call to action, voice messaging will quickly and efficiently get your supporters to renew thereby improving cash-flow quickly.
- Increase sales - announce the impending arrival of your next catalogue drop or direct mail piece to maximise its impact and response.
- Special supporters – use voice messaging to send your important supporters a special offer, with a call to action for their order. Increased income for you, greater satisfaction for your fans.
To find out more
To learn more about Expolink's Contact Centre solutions, contact Expolink today by phone (24 hours): 01249 661604, email: contact-centre@expolink.co.uk or complete the following form:
