Why outsource your call handling?
Call centre outsourcing is an effective way to improve the call handling service you give to your clients at a controlled cost, while removing the need to invest in expensive capital equipment. It allows your staff to concentrate on the core activities of your company.
At all times, Expolink's call centre works with you as a partner to ensure that your customers feel valued; we are as much a part of your business as you. To ensure we can make this claim, we train our colleagues thoroughly. As a result, they know precisely what their roles are. They're recognised and rewarded; supported and developed; and encouraged to view challenges constructively, to handle confidences discreetly, and to resolve problems efficiently.
Why choose Expolink?
Bringing professionalism and expertise to every call we take adds value to your business. We strive never to lose a customer. We monitor our colleagues regularly. We coach and appraise them, allow them to think on their feet, use their initiative and listen closely to callers' needs.
Call handling colleagues are trained for specific campaigns and allocated to particular skill groups, to ensure that they have the greatest possible understanding of your business. Performance management against quality targets ensure that our colleagues have a genuine knowledge of your call handling needs.
Management information is a key part of the process, as are face-to-face debriefings and ongoing performance-development reviews. We provide you with a dedicated Client Care Executive and a Quality Service Champion, who work together with the rest of your team to give you the ultimate service – a true partnership between you and us, with one express aim - meeting and exceeding your key targets.
- We never close - so you need never miss a call or an order again
- Specialist expertise in a variety of market sectors
- An in-house IT department to tailor your set-up and on-going service provision
- Skills and experience continuity, thanks to a unique human resources process
- Modern technology that routes calls to people who understand your business
- Quality monitoring with random test calls and silent listening
- Giving you a dedicated Client Care Manager for prompt answers
- Giving you a Champion Call Handler specifically for your campaigns
We never lose sight of the fact that your success is our success. It's a philosophy that explains why clients just keep coming back, why we have a customer retention rate of over 98% and why over 60% of our new business comes from referrals from existing clients.
To find out more
To learn more about Expolink's Contact Centre solutions, contact Expolink today by phone (24 hours): 01249 661604, email: contact-centre@expolink.co.uk or complete the following form:
