Inbound call centre services
Inbound call centre services are our speciality - from straightforward information collection to answering more complex enquiries.
You can relax and focus on your business, knowing that our high-quality colleagues are answering all your calls and providing a seamless, efficient, prompt and courteous service, 24 hours a day.
We can tackle a one-off call centre job or specific telephone answering campaigns, supporting your existing departments in peak times or during out-of-office hours. Often, we permanently replace a whole business section. Whether it's e-mail, telephone, fax or even letter, we can incorporate it all into one central information-processing contact centre - giving your customers a unified service.
Typically, we handle 24-hour live telephone order processing; customer services; catalogue and brochure lines; credit-card validation and processing; customer helplines; information and support lines; media responses; donation lines; nearest location finder; online payment processing; disaster recovery; web and post orders, coupons and data entry. Want orders dispatched? So much the better!
We can send out booklets, brochures, factsheets or catalogues. We work with established fulfilment houses when warehouse facilities are needed; and we'll handle direct-mail campaigns, from runs of several thousand to sending print-on-demand correspondence to one person at a time.
Our inbound call handling service builds effective bridges between you and your customers, whether you're a private or public sector organisation, or even a charity wanting a donation line. Above all, we will help you develop a great relationship with your customers – now and for the future.
To find out more
To learn more about Expolink's Contact Centre solutions, contact Expolink today by phone (24 hours): 01249 661604, email: contact-centre@expolink.co.uk or complete the following form:
