Inbound call centre solutions are our speciality – from straightforward information collection to more complex campaigns.
With Expolink you can relax and focus on your business, knowing that our colleagues are providing a seamless, efficient, prompt and courteous contact centre service, 24 hours a day, seven days a week.
For the past few months, Expolink were tasked with implementing a loyalty plan for an existing client and its customers. Our call handlers in October took 51,983 calls; of which we maintained an average call duration of 1.11 minutes and pick up time of just 10 seconds– imagine what we could do for your organisation?!
We can execute a one-off call centre campaign or specific telephone answering service, supporting your existing departments in peak times or during out of office hours – often, we permanently replace a whole business section. Whether it’s e-mail, telephone, fax or even letter, we can incorporate it all into one central customer contact centre – giving your customers a unified service. Our team are highly trained professionals, acting in your organisation’s best interests at all times. Our progressive attitude to training and development ensures skills and experience continuity and a superior service for our clients.
We can help with:
If you have fulfilment requirements, let us help. We can handle direct mail campaigns, from runs of several thousand to sending print-on-demand correspondence to individuals.
We never lose sight of the fact that your success is our success. It’s a philosophy that explains why we have a customer retention rate of over 98% and why over 60% of our new business comes from existing client referrals. But don’t take our word for it – read our testimonials.
Need Outbound Services? We can help!
01249 661 600
01249 661 608
