Inbound Call Centre

Inbound call centre solutions are our speciality – from straightforward information collection to more complex campaigns.

With Expolink you can relax and focus on your business, knowing that our colleagues are providing a seamless, efficient, prompt and courteous contact centre service, 24 hours a day, seven days a week.

In the first quarter of 2012, our call centre operators took just under half a million calls of which the average wait time for pick-up was just eight seconds! Due to our staff’s professionalism and dedication, coupled with expert forecasting and resource planning, we were able to slash the usual industry expectation of a service level of 15 seconds. A great start to the year!  

In addition, in October 2011,  Expolink was tasked with implementing a loyalty plan for an existing client and its customers. Our call handlers took 51,983 calls; of which we maintained an average call duration of 1.11 minutes and pick up time of just 10 seconds– imagine what we could do for your organisation?!

We can execute a one-off call centre campaign or specific telephone answering service, supporting your existing departments in peak times or during out of office hours – often, we permanently replace a whole business section. Whether it’s e-mail, telephone, fax or even letter, we can incorporate it all into one central customer contact centre – giving your customers a unified service. Our team are highly trained professionals, acting in your organisation’s best interests at all times. Our progressive attitude to training and development ensures skills and experience continuity and a superior call centre service for our clients.

We can help with:

• 24-hour live telephone order processing
• Customer service call centre
• Sales and ad response
• Catalogue and brochure lines
• Online payment processing
• Credit card validation and processing
• Customer helplines
• Donation lines
• Nearest location finder
• Disaster recovery and escalation
• Coupons and data entry
• Web and post orders

If you have fulfilment requirements, let us help. We can handle direct mail campaigns, from runs of several thousand to sending print-on-demand correspondence to individuals.

We never lose sight of the fact that your success is our success. It’s a philosophy that explains why we have a customer retention rate of over 98% and why over 60% of our new business comes from existing client referrals.  But don’t take our word for it – read our testimonials.

Need Outbound call centre services? We can help!