Contact Centre 24/7

Expolink is a leading specialist in inbound and outbound call handling services. Expolink’s call centres operate 24 hours a day, seven days a week, delivering outsourced call centre services to companies of all sizes and in a wide variety of markets. The technology we utilise is second to none and we pride ourselves on providing optimum tailor-made solutions to all of our valued customers.

In October 2011 Expolink Europe was tasked with implementing a loyalty plan for an existing client and its customers. Our call handlers took 51,983 calls; of which we maintained an average call duration of 1.11 minutes and pick up time of just 10 seconds– imagine what we could do for your organisation?!

Progressive businesses know that unanswered telephone calls reflect badly on your company, have a negative, enduring impact on your existing and potential customers and can cost you business. Our call centres can handle over 20,000 calls each day and will provide you with prompt, efficient and professional call handling expertise on a permanent basis, during peak times and out-of-office hours, or to support your marketing and business drives.

Why Expolink?

• We never close, helping you optimise customer contact
• We have specialist expertise in a variety of market sectors
• Our in-house IT department is on-hand to tailor your set up and facilitate on-going service provision
• We pride ourselves on skills and experience continuity and a progressive human resources process
• We utilise state of the art contact centre technology that routes calls to people who understand your business
• We ensure speedy implementation of bespoke contact centre services
• We appoint a Champion Call Handler specifically for your campaigns
• Our security standards are second to none and are based on the processes of a market-leading confidential whistleblowing hotline
• We carry out regular quality monitoring with random test calls and silent listening
• We ensure full TPS and PCI-DSS compliance
• You have access to our client care team for prompt query resolution and support

Modern customers expect more from their brands and services. We know our clients put a great deal of trust in our ability to expertly manage their customer accounts, and that trust is not taken lightly. We go the extra mile to ensure we act as a seamless extension to your business and its ethos and values; ensuring long-term customer retention and loyalty. We work hard to reduce costs to your business and as the first point of contact for your customers we are committed to delivering the highest standard of service that they deserve.