Contact centre client references

Contact Centre Client Testimonials

Director – Major hotel group

"Expolink have handled all incoming calls on our 0870 and toll free telephone numbers for several months. They provide regular and reliable reports on the call activity and we find their operators to be helpful and well informed. Perhaps the greatest benefit for us is their ability to take out of hours enquiries, at night and at weekends. With such an important service, it is good to know we are in safe hands."

Managing Director – Mail order catalogue of over 1,600 unusual and up-market presents & gifts

"Expolink take our order calls and give us a reliable and friendly service at a competitive price, they have been very helpful in suggesting ways of improving our business and streamlining our telephone orders and website orders. I can thoroughly recommend them."

Marketing Director – Leading manufacturer and supplier of specialist animal feeds across most agricultural and domestic market sectors

"May I take this opportunity to thank both you and your team for completing my last fulfilment project before deadline, ensuring my Danish advertising campaign was implemented on time and without the usual headaches associated with such complicated promotions.

My dealings with Expolink can be considered as both refreshing and inspiring and I look forward to doing business with you in the future."

Customer Services Manager - UK’s leading mail order outdoor equipment company

"Any issues are always resolved speedily, which has given us confidence in the facility offered. Supported by good customer care at all levels, I would be happy to recommend Expolink at every opportunity."

Facilities Manager - Mail order provider of footwear designed to be the most comfortable available for anyone with swollen or extra wide feet

"Expolink handled all our TV advertising campaign enquiries. The agents that dealt with our calls were all very courteous and professional. The management team are flexible and always met our requirements.

The technology used by Expolink allowed us to work seamlessly and capture all the data we required from our customers. I would have no hesitation in recommending Expolink to other organisations."

Customer Services Manager - Mail order supplier of gadgets, gift ideas, cool toys and games

"Expolink has been a natural partner to us. Their operators have handled our calls with professionalism and a sense of friendliness and approachability. We couldn’t have asked for better support. We are very happy with the level of capability exhibited by Expolink’s operators and all of the staff with whom we communicated. Thank you, Expolink, for all your service and support."

Major UK transplant charity

"The Expolink service is enabling us to access more organs for transplantation. The telephone calls involve technical, medical information (on an emotive topic) that must be transmitted quickly and accurately and this is exactly what we are getting with the Expolink team. The staff have not been afraid to ask questions about the terms used so that they are 'up to speed' with what is required. Working closely with us and busy consortium staff they have been pleasant and helpful to deal with and we are happy to have them working on our project."

Customer Services Manager - A world-wide supplier of top of the range Visual Display systems for Simulation Training applications

"Since 1999 Expolink have provided our Service and Support Out of Hours telephone answering service. During that time we have come to depend on Expolink's professional, reliable and cost effective service. Expolink is an important part of our Service and Support delivery to Commercial and Military operators around the world."

Customer Services Manager - One of the most respected names in the UK mail order catalogue business synonymous with quality and value in its specialist area – products for kitchen, home and garden

“We originally chose Expolink back in September 2000 to work with us because they were able to combine a personal touch and a very professional approach which includes a high degree of flexibility when we have received record numbers of calls. Their prices are competitive and they are constantly developing their in-house technology, which has benefited us in numerous ways as we both continue to grow”.

“Expolink have always, without fail, provided a good call handling service with a very low error rate, and are extremely responsive to all our feedback. We are delighted with the level of quality and client care shown both to us and to our callers and we hope that we will continue to work together for many years to come”.